Privacy Policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026

Anaheim Cell Phone Repair (“Anaheim Cell Phone Repair,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact our store, request an estimate, schedule an appointment, create a repair ticket, purchase a product or service, submit a device for repair, participate in a trade-in or device-buyback transaction, or communicate with us by telephone, email, web form, or text message.

1. Information We Collect

The information we collect depends on how you interact with Anaheim Cell Phone Repair.

Information You Provide

We may collect information you provide directly, including:

• Full name;

• Telephone or mobile number;

• Email address;

• Billing or mailing address;

• Appointment information;

• Repair-ticket information;

• Customer-support requests;

• Communications and correspondence;

• Warranty information;

• Trade-in or device-buyback information;

• Signatures, approvals, and repair authorizations;

• SMS preferences and consent records; and

• Other information you voluntarily provide.

Device and Repair Information

When you request repair, diagnostic, data-transfer, trade-in, or technical-support services, we may collect:

• Device manufacturer and model;

• Serial number, IMEI, or other device identifier;

• Carrier information;

• Reported damage or malfunction;

• Diagnostic results;

• Repair history;

• Replacement-part information;

• Device condition;

• Repair notes;

• Warranty status; and

• Information reasonably necessary to inspect, diagnose, repair, test, or return your device.

You may be asked to provide a device passcode or otherwise authorize access when such access is reasonably necessary to perform the services you requested.

We use device access only for authorized diagnostic, repair, testing, data-transfer, or technical-support purposes.

Customers should back up their devices and remove or secure sensitive information before submitting a device for repair whenever reasonably possible.

Payment Information

Payment information may be collected and processed by payment-processing providers when you purchase products or services.

We generally do not retain complete credit or debit card numbers. Payment processors may collect information such as:

• Cardholder name;

• Billing address;

• Card type;

• Payment token;

• Transaction amount; and

• Transaction date.

Payment information is also subject to the privacy and security practices of the payment processor used for the transaction.

Website and Technical Information

When you use our website, we or our service providers may automatically collect limited technical information, including:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Referring webpage;

• Pages viewed;

• Date and time of access;

• Website interactions;

• Cookie or similar technology identifiers; and

• Diagnostic and performance information.

Information From Service Providers

We may receive information from service providers and platforms that assist with:

• Repair-ticket management;

• Point-of-sale services;

• Appointment scheduling;

• Payment processing;

• Website hosting;

• SMS and email delivery;

• Customer support;

• Data storage and backup;

• Shipping;

• Accounting; and

• Professional services.

2. How We Use Personal Information

We may use personal information to:

• Create and manage repair tickets;

• Provide repair, diagnostic, data-transfer, and technical-support services;

• Schedule and manage appointments;

• Prepare and communicate repair estimates;

• Obtain repair or pricing authorizations;

• Send receipts and transaction information;

• Provide repair-status and parts-availability updates;

• Notify customers when devices are ready for pickup;

• Process purchases, payments, refunds, warranties, and trade-ins;

• Respond to questions and customer-support requests;

• Send service-related email and SMS communications;

• Maintain customer, transaction, and repair records;

• Maintain SMS consent and opt-out records;

• Verify identity and prevent fraud;

• Protect our customers, employees, property, and systems;

• Operate and improve our website and services;

• Troubleshoot technical issues;

• Comply with legal, tax, accounting, and regulatory obligations;

• Enforce our agreements and policies; and

• Carry out other service-related purposes disclosed when information is collected.

Anaheim Cell Phone Repair’s SMS program is limited to service-related communications.

3. SMS and Mobile Messaging

Anaheim Cell Phone Repair may send service-related text messages to customers who provide their mobile telephone number and give affirmative verbal consent.

Messages may concern:

• Repair-ticket confirmations;

• Electronic receipts;

• Appointment confirmations and reminders;

• Diagnostic results;

• Repair estimates;

• Repair authorization requests;

• Repair-status updates;

• Parts-availability updates;

• Device pickup notifications;

• Warranty matters;

• Transaction information; and

• Customer-support inquiries.

Message frequency varies depending on the customer’s repair, appointment, transaction, warranty, or customer-support activity.

Message and data rates may apply.

SMS consent is optional and is not a condition of purchasing products or repair services.

Verbal SMS Consent Process

During in-person repair intake or checkout, an Anaheim Cell Phone Repair employee asks whether the customer agrees to receive service-related text messages.

Before requesting consent, the employee provides the following disclosure:

“Anaheim Cell Phone Repair would like to send service-related text messages to this phone number regarding your repair ticket, receipt, appointment, estimate, authorization requests, repair-status updates, parts availability, pickup notifications, warranty matters, transactions, and customer support. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to unsubscribe or HELP for assistance. Agreeing to receive text messages is optional and is not required to receive repair services. Do you agree to receive these text messages from Anaheim Cell Phone Repair?”

The employee records SMS consent only after the customer clearly answers yes.

Customers who decline SMS consent may still submit a device for repair, purchase products or services, and receive a printed or emailed receipt.

SMS Consent Records

When verbal consent is provided, we may maintain a record containing:

• The customer’s mobile telephone number;

• The date and time consent was provided;

• The repair-ticket or transaction number;

• The employee who obtained consent;

• The consent method;

• The customer’s affirmative response; and

• The version of the disclosure presented.

These records are maintained to administer the messaging program, document consent, process opt-out requests, resolve disputes, and comply with applicable requirements.

Opting Out

You may unsubscribe from SMS messages at any time by replying with one of the following keywords:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT

After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed.

You will not receive additional messages through this SMS program unless you provide new affirmative consent.

SMS Help

For assistance, reply HELP or INFO.

You may also contact Anaheim Cell Phone Repair at:

Phone: 714-202-6732
Email: info@robomobilerepair.com

Mobile Information and Messaging Consent

Mobile information, including mobile telephone numbers, SMS opt-in information, and messaging-consent records, will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may provide mobile information to telecommunications providers, messaging platforms, hosting providers, and other service providers solely as reasonably necessary to operate and deliver our service-related messages.

These service providers are not authorized to use mobile information or messaging-consent information for their own marketing or promotional purposes.

Text-messaging originator opt-in information and consent will not be shared with third parties, affiliates, or lead generators for marketing or promotional purposes.

4. How We Disclose Information

We may disclose personal information in the circumstances described below.

Service Providers

We may disclose information to vendors and service providers that help us with:

• Repair-ticket management;

• Point-of-sale services;

• Payment processing;

• Appointment scheduling;

• SMS and email delivery;

• Website hosting;

• Customer support;

• Data storage and backup;

• Fraud prevention;

• Shipping;

• Accounting; and

• Professional services.

These providers may use the information only to perform services on our behalf, as permitted by their agreements with us and applicable law.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, subpoenas, or legal processes;

• Respond to lawful government requests;

• Protect the rights, property, safety, or security of Anaheim Cell Phone Repair, our customers, employees, or others;

• Detect, investigate, or prevent fraud, abuse, security incidents, or unlawful conduct; or

• Enforce our agreements and policies.

Business Transactions

If Anaheim Cell Phone Repair is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be transferred as permitted by applicable law.

Mobile telephone numbers, SMS opt-in information, and messaging consent will not be used or transferred for third-party marketing or promotional purposes.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent for a specific disclosure.

5. Sale of Personal Information

Anaheim Cell Phone Repair does not sell personal information for monetary compensation.

We do not sell or rent mobile telephone numbers, SMS opt-in information, or messaging-consent records.

Questions about how personal information is used or disclosed may be submitted to:

Phone: 714-202-6732
Email: info@robomobilerepair.com

6. Cookies and Similar Technologies

Our website and service providers may use cookies, local storage, and similar technologies to:

• Operate website functions;

• Remember preferences;

• Maintain website security;

• Understand how the website is used;

• Diagnose errors;

• Measure website performance; and

• Improve website functionality.

You may be able to limit cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested products and services;

• Maintain repair, warranty, payment, and transaction records;

• Complete customer-support requests;

• Maintain SMS consent and opt-out records;

• Comply with legal, tax, accounting, and regulatory requirements;

• Resolve disputes;

• Prevent fraud; and

• Enforce our agreements.

Retention periods may vary based on the type of information, the reason it was collected, and applicable requirements.

When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic transmission, storage system, website, or repair environment can be guaranteed to be completely secure.

Customers should back up their devices and secure sensitive information before requesting repair services whenever reasonably possible.

9. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information;

• Request information about personal information we collect;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Withdraw consent when processing is based on consent; and

• Not receive discriminatory treatment for exercising applicable privacy rights.

These rights may be subject to exceptions permitted by law.

To submit a privacy request, contact us at:

Phone: 714-202-6732
Email: info@robomobilerepair.com

We may need to verify your identity before completing a request.

10. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Depending on the law and information involved, California residents may have the right to request:

• The categories of personal information collected;

• The sources from which information was collected;

• The purposes for collecting personal information;

• The categories of personal information disclosed;

• The recipients to whom information was disclosed;

• Specific pieces of personal information collected;

• Correction of inaccurate information; and

• Deletion of certain information.

Anaheim Cell Phone Repair will not discriminate against a customer for exercising an applicable privacy right.

To submit a California privacy request, contact us at:

Phone: 714-202-6732
Email: info@robomobilerepair.com

Please include “California Privacy Request” in the subject line or description.

11. Device Data and Customer Responsibility

Devices submitted for diagnostic, repair, trade-in, technical-support, or data-transfer services may contain personal or confidential information.

Before providing a device to Anaheim Cell Phone Repair, customers should, where reasonably possible:

• Back up important information;

• Remove sensitive files;

• Sign out of personal accounts;

• Remove SIM cards or memory cards when they are not required for service;

• Disable remote-locking features when necessary for authorized testing; and

• Inform our staff of special privacy or access restrictions.

We will not intentionally review personal content unrelated to the requested service.

Incidental access may occur when reasonably necessary to diagnose, repair, test, transfer data, or verify device functionality.

12. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without legally valid authorization.

A parent or legal guardian should submit repair requests and provide necessary information on behalf of a minor.

Anyone who believes a child has provided personal information without appropriate authorization should contact us at info@robomobilerepair.com.

13. Third-Party Services

Our website or services may include connections to third-party platforms or services.

We are not responsible for the privacy or security practices of independently operated third parties. Customers should review the privacy policies of third-party services before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, practices, technology, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this policy.

15. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

Anaheim Cell Phone Repair
Phone: 714-202-6732
Email: info@robomobilerepair.com

For SMS assistance, reply HELP or INFO, call 714-202-6732, or email info@robomobilerepair.com.

To stop receiving text messages, reply STOP.